Frequently Asked Questions

Can I transfer money from my card to another card? Yes, you can transfer money from your Paymenex card or D-Voucher to another Paymenex card if you have sufficient balance, but your card issuer may charge you for this type of transfer. You cannot transfer money to a Paymenex D-Vou
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Can I transfer money to a card in another country? Yes, you can transfer money to any Paymenex card irrespective of the currency or country of location. As long as the Paymenex card can receive money.
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Do you have classifications, grade or types of Membership? Yes, Paymenex membership are classified. Type of MembershipPaymenex currently maintain three types of membership with different operation privileges managed in each country by a Paymenex Regional Administrator (PRA). Paymenex AcquirerThis type
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How can I differentiate a Paymenex Card or D-Voucher from others? Paymenex join forces with other interchange networks to maximize card transactions. However, All Cards and D-Vouchers issued by Paymenex Members bears the Paymenex Logo on the face or reverse.
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How can I get a Paymenex Card or D-Voucher? You can get your Paymenex Card or D-Voucher from your nearest Paymenex Agent or Acqurier in your country of location. Paymenex do not issue cards, Use the Member Locator to find your nearest Paymenex Member
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How can I locate a nearest Paymenex Agent of Acquirer? You can use the member locator feature on our website to search for Agents or Acquirers located in your Country. the list shows all active Agents or Acquriers, those not listed are not active as at the time of your search.
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How can I monitor transactions on my Paymenex Card? When you activate your Paymenex card, an online account is setup automatically for you to access and manage your Paymenex card online, including viewing activities on your card. Paymenex D-Voucher does not have online account, but your acq
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I have my Paymenex card or D-Voucher now, what next? Paymenex cards and D-Voucher requires validation and activation before you can use them. If you have purchased your Paymenex Card from an authorized Agent, they will provide activation information with your card, alternatively, you can activate
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I used the Member Locator but I could not find any Acquirer or Agent in my country? It is either because the Paymenex Acquiring Member in your country do not use Agent or we do not currently have a Paymenex Acquiring Member in your Country. You can check back later because Paymenex is still processing many applications and getting t
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Is Paymenex Card and D-Vouchers in any particular design? No, Paymenex cards and D-Voucher can be issued in multiple designs and brands. The name that appears on top of your Paymenex card is the brand of the issuer and it can be the trading name or full name, however, there must be a Paymenex logo on the ca
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